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We want you to be able to find and share your experiences in conservation with others easily.
We also want you do that in the safest, most informed and consensual way possible.
Therefore we collect, process and use your personal data in accordance with the European Union General Data Protection Regulation (GDPR).
We will never sell your data or give it to third parties without your consent.
In addition, we fully support the GDPR's goals of putting data control back in the hands of ordinary people.
We’ve grouped each piece of data by where you’re likely to encounter it on the platform:
We collect the following information when you create or edit your account:
Data
Use
Sharing
Access
Control
Delete
To contact you about your account.
To create a unique account ID.
Publicly displayed when you write a review until you add a first and last name.
Shared with an organisation if you request to book with them
Shared with Mailchimp if you give us permission to send you marketing emails
Shared with Facebook if you link your Facebook account
First name
Publicly displayed when you write a review
Shared with organisation if you request to book with them
Shared with Mailchimp if you give us permission to send you marketing emails
Last name
Publicly displayed when you write a review
Shared with organisation if you request to book with them
Shared with Mailchimp if you give us permission to send you marketing emails
Profile photo
Publicly displayed when you write a review
Shared with organisation if you request to book with them
Shared with Mailchimp if you give us permission to send you marketing emails
We collect the following information when you create or edit your account:
Data
Use
Sharing
Access
Control
Delete
Your Facebook friends who are also signed up to Conservation Guide
To suggest friends to you on Conservation Guide (not yet implemented)
Your apps settings on Facebook account
Your apps settings on Facebook account
Your apps settings on Facebook account
We collect the following information if you request to book an Experience via our platform:
Data
Use
Sharing
Access
Control
Delete
Billing address
To bill your payment card
Shared with organisation if you request to book with them
Phone number
To contact you about your order
Shared with organisation if you request to book with them
We collect but do not store the information if you make a purchase via our platform:
Data
Use
Sharing
Access
Control
Delete
Credit card details
To make a purchase on the platform
Paypal
Your Paypal account
Your Paypal account
Your Paypal account
Paypal account details
To make a purchase on the platform
Paypal
Your Paypal account
Your Paypal account
Your Paypal account
We collect the following information if you give us your permission to send you news and updates via email:
Data
Use
Sharing
Access
Control
Delete
To send you email news, updates and other marketing messages if you have given us prior permission
Mailchimp
Account page
Mailchimp (if you do not have an account)
Account page
Mailchimp (if you do not have an account)
Account page
Mailchimp (if you do not have an account)
First name
To personalise your emails and identify you as a real person
Mailchimp
Account page
Mailchimp (if you do not have an account)
Account page
Mailchimp (if you do not have an account)
Account page
Mailchimp (if you do not have an account)
Last name
To personalise your emails and identify you as a real person
Mailchimp
Account page
Mailchimp (if you do not have an account)
Account page
Mailchimp (if you do not have an account)
Account page
Mailchimp (if you do not have an account)
We collect the following information if you are signed in to the relevant social account on your browser when accessing the Platform:
Data
Use
Sharing
Access
Control
Delete
To track your behaviour on the platform and send you targeted advertising
Cookies settings on your browser
Cookies settings on your browser
To track your behaviour on the platform and send you targeted advertising
Cookies settings on your browser
Cookies settings on your browser
To track your behaviour on the platform and send you targeted advertising
Cookies settings on your browser
Cookies settings on your browser
We collect the following information if you send us a message via the live chat feature on the website:
Data
Use
Sharing
Access
Control
Delete
Email
Phone
Approximate location
IP
What page you initiated the conversation from
What page your last message was sent from
When you last saw the chat
When the chat was created
How many sessions you created
Operating system
Browser
Browser version
Device type
To assist with sales enquiries and provide technical support only
Freshchat
Cookies settings on your browser
We collect the following information if you send us a message via the contact form on our website:
Data
Use
Sharing
Access
Control
Delete
Name
Email address
To assist with sales enquiries and provide technical support only
Webflow
We collect anonymous, aggregated statistics on site usage:
Data
Use
Sharing
Access
Control
Delete
Anonymous browsing behaviour and statistics
To monitor and improve site use and usability
Google Analytics
Heap
We collect but do not store the following information when you use map features on the Platform:
Data
Use
Sharing
Access
Control
Delete
Location
To centre the map directly at your location
Google Maps
Mapbox
Cookies settings on your browser
See our separate Cookie Policy for details on the cookies we use.
Here is a map of where we ask you for your data and what happens to it:
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If we have a good faith belief that there is an emergency involving the danger of death or severe physical injury, we may disclose limited information necessary to prevent that harm.
If we are ever forced to share identifiable information about you, we'll notify you with the full details of the request before we disclose it unless we are legally prohibited from doing so by law or court order.
We'll only disclose information collected through our platform in response to a subpoena or court order.
If you have any questions or wish to make a complaint, please contact our Data Protection Officer using the following details:
Will Morley
Data Protection Officer
Latest version: v2.0
Last updated on: 10/05/2018
